search menu

Store Information
    Shipping and Returns

    Shipping

    1.)  All shipments leave our warehouse with freight pre-paid and charged on your invoice.   Tracking numbers are provided on all invoices and emailed for your convenience.
    2.)  Use of 3rd party account numbers are not available at this time.
    3.)  All shipments are quoted using an online bidding system (www.parcelz.com) which guarantees the best available rate for your shipment.
    4.)  All freight charges are invoiced at the quoted price.   Sometimes, for circumstances beyond our control (ex. oversized/overweight packages), adjustments are made by the carriers and these adjustments will be invoiced as they occur, if they are over and above the quote by 15%.
    5.)  Freight quotes are available upon customer request.
    6.)  Large/Pallet shipments are arranged with Manitoulin Transport (www.manitoulintransport.com).   Other carriers are welcomed by arrangement of the customer.


    Warranty and Returns

    1.)  New returns must be in original, re-sellable conditions and within 30 days of original purchase; items returned older than 30 days are subject to a 15% restocking fee.   Freight charges are not eligible for credit. 
    2.)  Defective items are eligible for return for a period of 1 year and credited (freight included) upon arrival at the DC and tested for defect.  If no defect is found, the return will be processed as a new return and the customer account will be charged a 25% restocking fee.
    3.)  Filling out the RMA form is mandatory.  Please fax or email your completed form to Kendal Hills Supply.   RMA requests will be processed within 48 hours and the RMA# must be on all paperwork and/or boxes returned.



    Terms and Conditions

    Terms and Conditions


    Confidentiality 

    The pricing contained within your logged in shopping environment is for you specifically.   Customer-specific pricing is reviewed periodically and discounts are adjusted to reflect and reward outstanding dealers.   Pricing is also adjusted periodically to reflect cost shifts from the supply chain.   Sharing your login information with people outside of your organization and/or sharing your customer-specific pricing on any and all products is strictly prohibited which will result in immediate account cancellation.

    Limitation of Liability

    Kendal Hills Supply shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Kendal Hills Supply Parts has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


    Typographical Errors

    In the event that a Kendal Hills Supply product is mistakenly listed at an incorrect price, Kendal Hills Supply reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Kendal Hills Supply has the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Kendal Hills Supply shall issue a credit to your credit card account in the amount of the incorrect price.  OE reference numbers are simply a guide and typographical and data entry errors may occur that could lead you to the wrong part.   Please check the descriptions closely to insure accuracy and suitability of part before ordering.  Original Manufacturers' names, parts numbers and descriptions are quoted for reference purposes only and are not intended to indicate or suggest that our replacement parts are made by the OEM.


    Termination

    These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Kendal Hills Supply without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


    Notice

    Kendal Hills Supply may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Kendal Hills Supply.


    Privacy Policy

    Terms and Conditions

    General Condition 36 (Development) has had a radical overhaul. The thinking behind it is that solicitors were routinely excluding the condition in its entirety or varying it to such a degree that, in effect, no warranty was being given. The new wording provides as follows:

    • The Vendor warrants compliance with planning in respect only of his own period of ownership.
    • The Vendor is also required to disclose any breach of or non-compliance with planning of which he is aware. This includes, but is not limited to, any matter disclosed to him at the time of purchase.
    • As the period of warranty is being shortened to operate from the date the Vendor first acquired an interest in the property, Vendors should now be willing to leave in General Condition 36 and Purchasers should resist its exclusion.
    • The Vendor is on notice of anything disclosed when he purchased the property.
    • The changes in this condition come down to an apportionment of risk – the Vendor warrants planning compliance for his own period of ownership PLUS he is required to disclose anything which he is on notice of: if he is not on notice of a matter concerning a breach of or non-compliance with planning legislation, then the risk is with the Purchaser.
    • It is emphasised that it is a false security for a Purchaser to rely on the Vendor’s warranty and duty of disclosure as a reason for not carrying out a planning search.
    • Where an executor (who is not a joint owner of the property) is selling, a Purchaser’s solicitor will need to do a full investigation into planning pre-contract as the executor will not be in a position to give a warranty.
    • The old Building Bye Laws (BBL) are treated as obsolete (and references to the old BBL amnesty have been dropped) but to be produced if available (similar to commencement notices).
    • There is still a requirement on the Vendor to produce - a) Fire Safety Certificates b) Revised Fire Safety Certificates c) Disability Access Certificates d) Revised Disability Access Certificates e) Regularisation Certificates
    • The condition has been updated to include the requirements for certification under the 2014 and 2015 Building Control Regulations. Provided the statutory Certificate of Compliance on Completion (CCC) is registered with the building control authority, a Purchaser will not need any further evidence of compliance with building control – however, he will still need a certificate of compliance with planning. If the CCC cannot be viewed online, the Purchaser must obtain a certified copy from the Vendor. The condition also provides for requirements where there is an opt-out from statutory certification.

    A Purchaser must –
    a) see the Declaration of Intention to Opt Out (either online or, if not online, by way of provision by the Vendor of a certified copy)
    b) obtain evidence of registration of such Declaration of Intention to Opt Out
    c) obtain a certificate of / an opinion on compliance with building control
    d) obtain a certificate of / an opinion on compliance with planning.